FAQ

Frequently asked questions

Welcome to the Wish Sicily Frequently Asked Questions (FAQ) section! Here you will find the questions our customers ask us most frequently, along with detailed answers to help clarify any doubts. We have organized the questions by category to make it easier and faster for you to find the answers. If you don't find what you're looking for, please don't hesitate to contact us by calling our customer service or sending an email to info@wishsicily.com. We are here to help and will be happy to answer any questions or comments you may have. Your feedback is important to us, so don't hesitate to let us know!

Villas

Request Submission: Customers can book directly online or submit a booking request through the online form available on each villa's page.

Deposit: To confirm the booking, a deposit of up to 35% of the total cost is required. This deposit must be paid within 48 hours of receiving the payment request.

Balance:

  • For "Premium Listing" properties, the balance must be paid at least 60 days before the arrival date.
  • For "Partnership Listing" properties, the balance must be paid to the property owner as agreed at the time of booking.
  • For "Annual Listing" properties, both the deposit and balance payments are due directly to the property owner."


Booking Documents:
About two weeks before arrival, the customer will receive the booking documents, including vouchers and check-in instructions, which can be accessed in their reserved area.

  • Yes, a refundable security deposit is required to cover any potential damages to the property. The amount varies depending on the property and is specified on the villa's page.
  • The security deposit must be paid in cash upon check-in or by credit card before arrival.
  • Upon check-out, the security deposit will be refunded after deducting any damages or unpaid expenses.
  • Deposit: Bank transfer, VISA or Mastercard credit/debit card.
  • Balance: Bank transfer, VISA or Mastercard credit/debit card.
  • Modifications: Changes can be made without incurring cancellation penalties within 7 days of booking, provided the arrival date is more than 60 days away. For changes after this period, please contact WishSicily.
  • Cancellations: If a cancellation occurs after the 7-day grace period, cancellation penalties apply. The specific penalties depend on the cancellation date and are detailed in Point 6 of the Terms and Conditions.
  • WishSicily reserves the right to modify or cancel a booking in the event of unforeseen circumstances.
  • If there is a significant modification to the booking, the customer will have the option to accept the changes, choose an alternative property, or cancel the booking with a full refund.
  • For cancellations made by WishSicily more than 60 days before the arrival date, there is no penalty. For cancellations within 60 days of the arrival date, WishSicily will offer additional compensation per person.
  • Events with a large number of guests must be approved by WishSicily and the property owner.
  • Failure to obtain authorization may result in the removal of guests and the loss of the security deposit.
  • In addition to the rental price, there may be additional costs for: final cleaning, heating and air conditioning (if not included in the price), local taxes, and any requested extra services.
  • These additional costs are detailed on each villa listing under the "Good to know" section.
  • Fully equipped kitchen.
  • Standard appliances (refrigerator, oven, stovetop, dishwasher, etc.).
  • Bed linens, bath towels, and beach/pool towels.
  • Wi-Fi access and TV.
  • Air conditioning and/or heating (depending on the villa).
  • A complete list of villa amenities is provided on each villa listing under sections such as "Day Area", "Night area", "Outdoors" and "Other amenities".
  • The availability of baby cots varies depending on the villa and is indicated on each villa listing under the "Night area" section.
  • In some cases, baby beds may be available for rent at an additional cost.
  • It's always advisable to inquire about the availability of a baby cot at the time of booking.
  • The admission of pets varies depending on the villa and the owner, and it is indicated on each villa's page in the "Good to know" section.
  • Some villas allow pets with restrictions (e.g., size, breed, etc.).
  • It is important to specify the presence of pets at the time of booking and request approval.

Yes, we regularly visit our villas, and it is an integral part of our work. This allows us to thoroughly understand each property, its strengths, and its unique features. In this way, we can recommend the ideal villa to our clients based on their needs and preferences, ensuring them a tailored and unforgettable stay.

Yes, the villas we offer are for the exclusive use of the guests during their stay. This means you will have the entire villa at your disposal, with all its spaces and services, without having to share them with other people. You will enjoy maximum privacy and tranquility, as if it were your own home, and have a truly special vacation experience.

You can arrive at the villa before 4:00 PM solely to drop off your luggage, and then complete the check-in at the time stipulated by the contractual terms.

The property must be vacated by 10:00 AM to facilitate cleaning and preparation for guests arriving in the afternoon. However, in some circumstances — if there are no incoming guests in the afternoon — you may be able to stay past 10:00 AM. This possibility should be discussed directly at the villa during the check-in procedure.

It is very important that during your stay at the villa, you correctly separate waste for recycling. Failure to comply with this practice will result not only in environmental damage but also in a fine of EUR 200.00, which will be deducted from the security deposit as compensation for the property owner.

Experiences

Yes, anyone can book an experience through our agency. However, some activities may have age restrictions or require a certain level of physical ability. It's important to carefully read the experience descriptions to check for any specific requirements. If you have any doubts, our team will be happy to provide you with further information.

To book an experience, access the "Experiences" section from the main menu. Here, you will find a detailed list of available activities. Select the experience you desire, check availability, and follow the instructions to complete the booking. Alternatively, you can contact us directly via email or phone for personalized assistance.

Yes, many of our experiences are suitable for families with children. We offer a variety of activities designed to entertain both adults and children, such as boat tours, cooking classes, guided tours, and outdoor activities. In the experience descriptions, you will find information about the recommended minimum age and any specific requirements.

Our chef service allows you to enjoy gourmet or traditional meals prepared directly in the villa you have rented. You can choose from various menus or request a customized meal based on your preferences and dietary restrictions. Our chef will arrive with all the necessary ingredients, prepare and serve the dishes, and also take care of cleaning the kitchen after the service. You can savor a delicious dinner and a unique culinary experience in the comfort of your villa.

Yes, we are happy to offer customized options for vegetarians, vegans, and individuals with dietary intolerances. When booking a culinary experience or chef service, please inform us of your specific dietary requirements. Our chefs and providers will do their best to adapt the menus and ensure that you can enjoy a delicious and safe meal.

Our boat tours include a cruise along the Sicilian coastlines, snorkeling equipment for exploring the crystal-clear waters and observing the rich marine life, a welcome cocktail, fuel, and mooring. On board, you'll find an experienced crew, refreshing beverages, and a light snack. Depending on the chosen package, lunch or dinner may also be included. Some tours offer the opportunity to visit the Aeolian Islands, the Egadi Islands, sea caves, and historical sites along the coast.

In case of bad weather, we will do our best to reschedule the experience for another day or offer an alternative. If none of the proposed options are acceptable, the balance for the experience is not due, and we generally issue a credit voucher for the amount already paid. However, we encourage you to check the specific terms of each experience or contact us for further details.

You can pay the deposit online directly using a credit or debit card. We also offer the option of payment via bank transfer. Once the booking is confirmed, you will receive an email with all the payment details. The remaining balance will be paid directly on-site to the provider.

Yes, we only work with carefully selected and trusted experience providers. All our partners are experienced professionals certified in their respective fields. We conduct regular checks to ensure that the services offered are of high quality and meet safety standards. The satisfaction and safety of our clients are our top priorities, so we collaborate only with providers who share these values.

You will need to refer to the terms and conditions of the provider. The deposit paid to confirm an experience is non-refundable under any circumstances. This deposit represents the mediation fee of WishSicily to facilitate the agreed service.

In Sicily

  • The Mediterranean climate of Sicily provides pleasant temperatures throughout the year.
  • High season: from June to September, offers warm and sunny days, ideal for beach activities and outdoor life.
  • Low season: from October to May, offers cooler temperatures and fewer crowds, ideal for hiking, cultural visits, and exploring cities and villages.

Sicily is connected to mainland Italy by:

  • Plane: several airports serve the island, including Catania, Palermo, and Trapani.
  • Ferry: regular connections with ships from various Italian and international cities.
  • Private transport: you can reach Sicily by car or motorcycle.

Sicily has a good public transportation network, including:

  • Buses: They connect major cities and towns.
  • Trains: Railway service that links major cities, offering scenic routes.
  • Car rental: Provides flexibility and freedom to explore the island at your own pace.

Sicily boasts a rich history, culture, and stunning landscapes. Among the main attractions are:

  • Archaeological sites: Valley of the Temples in Agrigento, Greek Theatre in Taormina, Roman Mosaics in Piazza Armerina.
  • Historic cities: Palermo, Catania, Syracuse, Ragusa.
  • Natural landscapes: Mount Etna, Alcantara Gorges, Zingaro Nature Reserve.
  • Beaches and sea: Vendicari, Milazzo, Cefalù, Tindari, Sciacca, San Vito Lo Capo, Favignana Island.
  • Gastronomy: Sicilian cuisine renowned for its variety and Mediterranean flavors.
  • Currency: Euro
  • Language: Italian, though English is widely spoken in tourist areas.
  • Time zone: UTC+1
  • Cuisine: Typical dishes include pasta alla Norma, arancini, cannoli, caponata.
  • Tips: Protect yourself from the sun with sunscreen and a hat. Drink plenty of water, especially during the summer months. Learn some basic phrases in Italian. Respect local customs and traditions.
  • For European citizens, a valid identity card is sufficient.
  • For non-European citizens, a valid passport and visa (if required) are necessary.
  • It is recommended to check the latest visa and travel document regulations on the website of the Italian Ministry of Foreign Affairs.

Pets are allowed in Sicily, but you need to follow certain procedures:

  • Your pet must have a microchip.
  • It must have a pet passport with updated vaccinations.

Miscellaneous

  • WishSicily, part of the Travel and Tourism Agency Support Sicily S.R.L., is a leading agency in Sicily specializing in luxury villa rentals and vacation homes. We offer a wide selection of exclusive villas located in the most beautiful locations of Sicily, carefully curated and certified to ensure our clients have an unforgettable stay.
  • Additionally, WishSicily is fully covered by the "Il Salvagente" Guarantee Fund, an entity established by the Ministry of Tourism to protect travelers in case of tour operator insolvency. This means that our clients can book their stay with peace of mind, knowing they are protected in unforeseen circumstances.
  • By choosing WishSicily, you choose the peace of mind and security of an experienced and reliable travel agency.
  • WishSicily strives to ensure that all reviews are authentic and come from real guests.
  • Reviews are moderated to remove spam or inappropriate content.
  • It is always advisable to read reviews carefully and evaluate them thoughtfully.

Our customer support team is available 24/7 to assist you with any needs during your stay. You can reach us by phone, email, or through our online messaging service. We are here to ensure that your experience is enjoyable and hassle-free.

  • Customers are required to follow standard safety practices to prevent damage, injury, or death.
  • WishSicily recommends all customers to obtain health and travel insurance.
  • WishSicily is not responsible for personal damage, injury, or death occurring within the property.

In Sicily, the power sockets are type L (CEI 60885-1), similar to the rest of Italy and much of Europe. Therefore, if you are coming from another European country, you will not need a power adapter. However, if you are coming from a country with different types of power sockets, such as the UK or the US, you will need an adapter to use your electronic devices. It's advisable to purchase a good quality adapter from an electronics store. Most airports have souvenir shops, duty-free shops, or electronics stores where you can find adapters for different types of power sockets.