Sample response to enquiries

Respond adequately to the first contact

Sample response to enquiries

Following a sample response you may use for your guests


Thank you for contacting [PROPERTY NAME] through giving us the chance to organize your stay in Sicily.

I'm glad to inform you that our holiday villa in Sicily is still available for the dates you’ve requested [CHECK-IN DATE - CHECK-OUT DATE]

The total amount of your stay will be Euro x,00 plus Euro x,00 for [LIST ANY EXTRA COSTS SUCH AS DAILY OR FINAL CLEANING, AIR CONDITIONING, ELECTRICITY OR HEATING].

In order to guarantee your reservation we need to receive via [PAYMENT METHOD REQUIRED] the ...% of the total amount of your stay.

The full balance will be due [NN] days before the date of arrival.

The “Security Deposit” for your stay will be Euro...,00. I’ll be more than glad to refund the full amount on the day of departure only in the event that you haven't caused any damages to the house.

The “Security Deposit” is due in cash upon arrival.

To quote/book your car rental in Sicily please click here:

Please do not hesitate to contact me for any queries.

I look forward to hearing from you.

Best regards,