Home Privacy policy

Privacy policy

Information on the protection of personal data

Dear User,

This privacy policy is provided in compliance with the EU Regulation 2016/679 (GDPR) and Italian Legislative Decree No. 196 of June 30, 2003, as amended by Legislative Decree 101/2018. It explains how Support Sicily S.r.l., headquartered at Via Uditore 11H, 90145 Palermo, Italy, processes your personal data in connection with the services offered through the website wishsicily.com.

Data Controller

The Data Controller is Sortino Gioacchino, acting as the legal representative of Support Sicily S.r.l..

For further information or to exercise your rights, please contact us at:

Email: info@wishsicily.com
Postal address: Support Sicily S.r.l., Via Uditore 11H, 90145 Palermo, Italy.

Data Collected and Purpose of Processing

Your personal data will be processed for the following purposes:

1. Service Provision
Managing inquiries and contact requests related to property listings.
Providing and managing services offered through our websites.
Fulfilling contractual and pre-contractual obligations.

2. Communications and Marketing
Sending information, promotional materials, and commercial offers, subject to your explicit consent.
Collaborating with commercial partners (e.g., banks, service providers) to send joint promotional communications.

Legal Basis for Processing

The processing is based on:

  • The performance of a contract or pre-contractual measures (Art. 6(1)(b) GDPR);
  • Compliance with legal obligations (Art. 6(1)(c) GDPR);
  • Your explicit consent for marketing activities (Art. 6(1)(a) GDPR).

Mandatory Nature of Data Provision

  • Providing data for service provision is mandatory; refusal will make it impossible to deliver the requested services.
  • Consent for marketing purposes is optional; refusal will not affect the provision of primary services.

Processing Methods

Data processing is carried out using automated and/or manual methods, ensuring compliance with security measures as required by law. Processing is performed by authorized personnel of Support Sicily S.r.l., including:

  • Customer care staff;
  • Sales team members;
  • IT technicians.

Data Retention

Your personal data will be retained:

  • For the duration necessary to provide the requested services.
  • For 12 months following the completion of administrative activities.
  • For a maximum of 12 months in the case of profiling, unless additional legal obligations apply.

Data Transfer Outside the EU

Your personal data may be transferred outside the European Union for technical and operational needs, ensuring compliance with EU data protection standards.

User Rights

As a data subject, you have the following rights:

  • Access: Obtain confirmation of the existence of your personal data and receive a copy.
  • Rectification: Request correction of inaccurate data.
  • Erasure: Request deletion of your data in cases specified by Art. 17 GDPR.
  • Restriction: Limit processing in cases specified by Art. 18 GDPR.
  • Data portability: Receive your data in a structured, commonly used format or request its transfer to another controller.
  • Objection: Object to processing for legitimate reasons or marketing purposes.

    To exercise your rights, please contact us using the details provided above.

Complaints

You have the right to lodge a complaint with the Italian Data Protection Authority (www.gpdp.it) in case of violations of data protection laws.

Cookie Policy

Our website uses:

  • Technical cookies: To ensure the proper functioning of the site.
  • Third-party profiling cookies: For personalized advertising.
    You can manage cookie settings directly through your browser or refer to our cookie policy for further details.

Privacy Policy Updates

This policy may be subject to updates. We encourage users to periodically review this page for any changes.